At Caveri, we create products to last — because we believe in quality that earns loyalty, not landfill. That’s why every product comes with our Limited Lifetime Warranty: a pledge to stand by our brand and products, and the people who trust it.

What’s Covered
We’ve got your back if:
• There’s a flaw in materials or workmanship (we’re only human, but we promise to fix it!)
• Your gear stops working entirely or partially due to normal use

What’s not covered:
• Battle scars (scratches, dings, or stains from your adventures)
• Damage from accidents, misuse, or unauthorised alterations to the products
• Our lifetime warranty does not cover personalisation finishes, including foil stamping. These decorative elements may naturally fade or wear with use over time and is part of normal wear and tear.

The Fine Print (Without the Fuss)
While we design our gear to last decades, legally, we define “lifetime” as 5 years from your purchase date.

Repair or replace?
We’ll repair, replace, or—if discontinued—offer credit toward a current collection piece of equal value.

Play fair, we trust you:
• No claims for lost/stolen items (keep them safe!)
• We reserve the right to decline claims from misuse (e.g., using backpacks as parachutes)
• Proof of purchase required (save that receipt!)

Keep It Real (Legal Bits)
Safety first: Our gear is built for life, but use common sense—we don’t cover injuries or collateral damage.

Personalisation Warranty
Our lifetime warranty covers the durability and construction of your Caveri product but does not extend to personalisation finishes, such as foil stamping. Foil stamps may naturally fade or rub off over time with regular use,  and is not considered a manufacturing defect. We recommend handling personalised products with care to help preserve the finish.

Policy Updates:
We might update terms to keep improving, but your original warranty stays intact.

How to make a warranty claim

1. Take detailed photos of the issue
2. Provide proof of purchase
3. Email us at hello@caveri.com.au

Why We Do This
Scratches tell stories. Faulty zippers? Those we fix. This warranty isn’t a loophole — it’s a handshake agreement. You trust our products; we trust you’ll treat it like the adventure partner it is. Together, we’ll keep your kit (and our planet) thriving for the long haul.